Samson Consultants
Our Policies
At Samson, we take pride in adhering to established procedures and the best industry practices to ensure every step of our process is completed accurately, efficiently and consistently. By following these thorough protocols, we guarantee that our clients receive the highest standard of service, reliable results and clear, professional advice at every stage of their project.
Policy Documents
Click any document below to view or download the full PDF.
Standard Terms of Business
Our standard terms and conditions governing the professional relationship between Samson Consultants and our clients. This document outlines the scope of services, fees, payment terms, liability, and the obligations of both parties.
Client Money Handling Procedures
Details of how Samson Consultants handles any client monies held on your behalf, in accordance with RICS rules and best practice. This policy ensures full transparency and accountability at every stage.
Complaints Handling Procedures
We are committed to providing an excellent standard of service. If you are dissatisfied with any aspect of our work, this document sets out the formal process for raising a complaint and how we will respond.
RICS Regulated Practice
Samson Consultants is a RICS regulated firm. All policies and procedures are maintained in accordance with the Royal Institution of Chartered Surveyors' professional standards and rules of conduct. If you have any questions about our policies or regulatory obligations, please do not hesitate to contact us.
Get in Touch
If you have any questions about our policies or wish to raise a concern, our team is here to help.